Enterprise
Personal subscriptions and Enterprise access
What to do when a user has both organisation-funded access and a personal subscription.
An Enterprise seat provides Site Audit Pro Cloud access, but it does not automatically cancel a personal App Store or Google Play subscription.
If both are active, the Enterprise seat supplies your Cloud access while the personal subscription continues to renew until you cancel it.
Who can cancel the personal subscription?
Only the user who purchased the subscription can manage or cancel it.
Your organisation administrator and Veam Studios cannot cancel an App Store or Google Play subscription on your behalf.
Cancel an App Store subscription
Open Apple’s subscription management page and sign in with the Apple Account used for the purchase.
You can also manage subscriptions from the Settings app on your iPhone or iPad.
Cancel a Google Play subscription
Open Google Play subscriptions and sign in with the Google Account used for the purchase.
Cancelling stops the subscription from renewing. Access normally remains available until the end of the period already paid for, subject to the store’s terms.
What happens when an Enterprise seat is removed?
- If you have another valid personal subscription, Cloud access continues under that subscription.
- If you do not have another valid subscription, Cloud access becomes inactive. Your account and Projects are not deleted, but you need valid Cloud access to use them again.
- Your account and Project ownership do not transfer to the organisation.
- Removing an Enterprise seat does not delete your account. Data retention and deletion are handled in accordance with our Privacy Policy.
If you want uninterrupted personal Cloud access after leaving the organisation, keep or start a valid personal subscription before the Enterprise seat is removed.
App Store and Google Play purchases are managed under the relevant store’s terms and refund process.