Enterprise
Troubleshoot Enterprise setup and access
Resolve invitation, sign-in, offline verification, seat status, Console and Project access problems.
Most Enterprise setup and access problems can be resolved by checking the assigned email address and seat status.
I cannot sign in
Check that you are using the exact email address your organisation administrator assigned to the seat.
- If you already had a Site Audit Pro account, use your existing password.
- If this is a new account, open the invitation email and set your password first.
- If you have forgotten your password, use the password recovery option on the sign-in screen.
I did not receive an invitation email
- Check your spam or junk folder.
- Ask your organisation administrator to confirm the assigned email address.
- If the account is still waiting for password setup, the administrator can select Reissue link in the Enterprise Console.
My seat is active, but the app says I do not have access
- Confirm that you are signed in with the assigned email address.
- Check that the device has an internet connection.
- Close and reopen the Enterprise app so it can refresh your account status.
- Ask your organisation administrator to confirm that your seat is shown as Active.
If you signed in with a different account, sign out and use the email address assigned to the seat.
The device has been offline
Previously verified access can remain cached for up to 48 hours on iPhone and iPad, and up to 14 days on Android. Reconnect the device so the app can verify the current seat status.
I cannot manage seats in the Console
Only organisation owners and authorised administrators can manage seats. A user with an app-only seat will see confirmation that their seat is active instead of the seat-management screen.
My Local Projects are missing
This is expected in the Enterprise apps. They are Cloud-only and do not show Local Projects created in the standard Site Audit Pro app.
Keep the standard app installed if it contains Local Projects you still need.
I cannot install the Enterprise app
See Troubleshoot Enterprise app installation for iPhone, iPad, Managed Google Play and EMM checks.
I still need help
Contact your organisation administrator first. If they cannot resolve the problem, email support@veamstudios.com with:
- your organisation name;
- the email address assigned to the seat;
- whether you are using iOS, Android or the Web app;
- a screenshot of any error message.
Never include your password.