Enterprise
Troubleshoot Enterprise app installation
Quick checks for iOS, Managed Google Play, EMM and sign-in problems.
Use the checks for the affected device.
iPhone and iPad
- Open the direct Enterprise App Store link on the device.
- Confirm that the device can access the App Store.
- Confirm that the assigned account has active Cloud access.
The Enterprise app does not appear in public App Store searches.
Android
- Confirm that the Organization ID was submitted under Android setup in the Enterprise Console.
- Confirm that Site Audit Pro Enterprise has been shared with the organisation.
- Check that the EMM uses the correct Managed Google Play binding.
- Synchronise the app list, then search for Site Audit Pro Enterprise.
- Approve and assign the app to the required users or devices.
On the device, look for Site Audit Pro with the padlock icon.
If the app does not appear by name, search for pname:com.veamstudios.siteauditpro.enterprise. Private apps can take a few minutes to appear.
The app is installed but sign-in fails
- Use the email address assigned to the Enterprise seat.
- Confirm that the seat is active.
- Check the internet connection, then close and reopen the app.
For invitation or password problems, see Troubleshoot Enterprise setup and access.
Contact support
Email support@veamstudios.com with:
- your organisation name;
- the affected email address;
- the device platform;
- the EMM name, if relevant;
- a screenshot of the problem.
Do not send passwords.
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